Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully- functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. Trade-In: Available only through the Microsoft Store online in Canada. Microsoft reserves the right to modify or discontinue offers at any time. For purchases made at a Microsoft Experience Center, see receipt for more information. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. Excludes Surface Hub, HoloLens, and Windows DevKit. Limit 5 product returns per eligible customer purchase. Return process must be started within 60 days after customer receives the product. Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. See here for full terms and full list of eligible retailers.

Excludes Surface Hub, HoloLens, and Windows DevKit. Limit 1 price adjustment total per product. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Customer must contact Microsoft to request the adjustment.

Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Excludes commercial and refurbished products. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received.

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